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94% of Maltese online shoppers have purchased a product cross-border

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94% of Maltese online shoppers have purchased a product cross-borderThe 2015 edition of the Consumer Scoreboard shows that cross-border e-commerce is still an under-developed market in Europe: 61% of consumers feel more confident buying online from their own country (61%) than from another EU country (38%).

According to the Consumer Scoreboard, consumers in Malta show a lot more confidence, with 94% of online shoppers having purchased, or accessed a product cross-border.

The top 3 countries for Maltese shoppers, for cross-border purchasing or accessing of products, are The United Kingdom, Italy and Germany.

The scoreboard which focuses on The Digital Single Market also found that the lack of trust, territorial restrictions and price discrimination are still barriers to cross-border e-commerce.

The Commission will put forward a proposal before the end of the year to make cross-border e-commerce easier in the framework of the Digital Single Market. It will include EU-wide rules on contracts and consumer protection for online purchases.

Vera Jourová, Commissioner for Justice, Consumers and Gender Equality said, “the 2015 Consumer Scoreboard confirms that consumers do not yet fully trust cross-border e-commerce. One of the priorities of the Juncker Commission is to complete the Digital Single Market and unleash its full potential. This is why we have to lift the remaining barriers to cross-border e-commerce. By the end of the year, the Commission will propose new rules offering better access for consumers and businesses to digital goods and services across Europe.”

The main findings of the Scoreboard are:

Consumers buying across borders still face many problems, in particular, regarding delivery and product conformity. Moreover, consumers continue to face restrictions and price discrimination due to their country of residence in cross-border transactions. These issues also account for the majority of complaints about cross-border e-commerce received by European Consumer Centres.

Further awareness-raising on consumer rights is needed. Consumers’ and retailers’ awareness of some key consumer rights guaranteed by the EU legislation remains limited. Only 9% of consumers were able to answer correctly when asked about their rights, with the lowest levels of knowledge found among young people.

Further development of Alternative Dispute Resolution (ADR) promises more effective consumer redress. A quarter of all consumers encountering problems do not complain. The majority of consumers who did not take any action in case of a problem were discouraged by the perceived difficulties (e.g. low likelihood of success, lack of information, length of procedure). Satisfaction with complaint handling is highest amongst those consumers who complained to ADR bodies, even though the use and knowledge of these bodies are still relatively low.

Trust in product safety has been relatively stable over the years, with retailers consistently having more positive views than consumers (69% of consumers and 75% of retailers agreed that most non-food products on the market are safe).

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    1 Response

    1. John says:

      Amazon continue to sell substantial and ever increasing amounts of products to their customers in Gozo and Malta, yet they refuse to allow businesses in Gozo and Malta to sell on their 5 European websites, thus denying these businesses access to 60 million potential customers.

      They do however, allow businesses in 67 other countries including all of the EU.

      What did Malta do to upset Amazon?

      facebook.com/PityAmazonDislikesMalta2015

      “In order to sell on Amazon you have to be based in one of the following countries;

      ARGENTINA
      AUSTRALIA
      AUSTRIA
      BELGIUM
      BRAZIL
      BULGARIA
      CAMBODIA
      CANADA
      CHILE
      CHINA
      CYPRUS
      CZECH REPUBLIC
      DENMARK
      FINLAND
      FRANCE
      FRENCH GUIANA
      FRENCH POLYNESIA
      GERMANY
      GREECE
      GUADELOUPE
      GUERNSEY
      HONG KONG
      HUNGARY
      ICELAND
      INDIA (English documents only)
      INDONESIA
      IRELAND
      ISLE OF MAN
      ISRAEL
      ITALY
      JAPAN
      JERSEY
      JORDAN
      KUWAIT
      LATVIA
      LIECHTENSTEIN
      LITHUANIA
      LUXEMBOURG
      MALAYSIA
      MARTINIQUE
      MAURITIUS
      MAYOTTE
      MEXICO
      NETHERLANDS
      NEW CALEDONIA
      NEW ZEALAND
      NORWAY
      PHILIPPINES (English documents only)
      POLAND
      PORTUGAL
      PUERTO RICO
      QATAR
      REPUBLIC OF KOREA
      REUNION
      ROMANIA
      SINGAPORE (English documents only)
      SLOVAKIA
      SOUTH AFRICA
      SPAIN
      SWEDEN
      SWITZERLAND
      TAIWAN THAILAND
      UNITED ARAB EMIRATES
      UNITED KINGDOM
      UNITED STATES
      VIETNAM”

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