Fexserv Financial Services invests in a Call Centre facility
|Email item||Print item||
Fexserv Financial Services has announced that it is enhancing a number of areas to better meet and serve all their clients. Among others Fexserv has invested in a Call Centre facility with the latest technology and "a young and energetic team."
The company said that it is also "beefing up" its Compliance and Security Department with the addition of new staff members to bring the total compliance staff complement to five.
"The aim behind these developments is to sustain the already very healthy customer centric and compliance culture within the organisation besides assisting towards bringing about swift responses in dealing with any ongoing or arising compliance issues, both internally, as well as with the relevant authorities, that come about from more demanding regulatory requirements," Fexserv said.
Adding that "this will be further enhanced with the implementation of a compliance road map which will put training and awareness at the top of the company's agenda."
"The drive behind the new call centre is one that focuses on giving our customers a standard yet tailored experience which is benchmarked to industry leading organisations within the financial services industry both internationally and also here in Malta," said Fexserv.
The call centre is set in a new extension has been purposely set-up at their San Gwann offices. Mr. Chris Hares, Head of Customer Care pointed out, "the team is enthusiastic, professional and highly motivated and always looking to improve our customer's experience."
Finally, in addition to these improvements, Fexserv said that it has in recent months strengthened their Foreign Exchange and Treasury Department with the addition of Mr. James Marston, a seasoned professional who for many years occupied a senior position within the Foreign Exchange division of Bank of Valletta.
Mr. Marston joined Bank of Valletta in 1977 and was responsible for the overall position of the Bank in the Foreign Exchange markets notably Spot and Forward Trading. "His enrolment has brought a wealth of specialised knowledge and experience gained at the cutting edge of the Foreign Exchange markets with one of Malta's largest financial institutions."