Malta International Airport ranked second best airport in Europe
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Malta International Airport has ranked second in the Best Airport by Region (over 2 million passengers per year) category, according to the 2015 Airport Service Quality (ASQ) Awards.
Airports Council International (ACI) today announced the winners of the 2015 ASQ Awards among the 97 European airports surveyed. Malta International Airport lornshares its achievement with Dublin (25million passengers/year), Prague (12m pax) and Zurich (26m pax).
"This is the ultimate reward for our airport team, being recognised for our commitment to service excellence. These awards encourage us to aim even higher and to realise our vision of becoming the best airport in Europe," said CEO Alan Borg.
"In order to achieve our goal, we will continue to invest in our people and in a well-designed and efficient airport. Our Terminal Expansion scheduled to commence towards the end of this year will certainly position us one step closer to reaching number one. While accepting this award with pride, I would like to dedicate it to the airport team in its entirety, from our ground handling teams to our immigration officers, security guards to airline representatives – this award is for all of us."
"Airports' increasing concentration on ensuring a stellar passenger experience is part of a larger trend," noted Angela Gittens, Director General, ACI World.
"Airports have evolved into complex, customer-focused businesses in their own right that in many cases are in competition with each other for passenger traffic. From duty free and restaurants to ambiance, cleanliness, courtesy of staff, amenities, efficiency and more, air travellers are expecting big things from the airports through which they travel. More than anything, ASQ is a way for participants to measure the extent to which they deliver on these expectations."
The world's premier passenger service benchmarking programme for airports, ASQ delivered over 550,000 in-depth passenger surveys at over 300 airports across more than 80 countries worldwide last year.
The 2015 results represent the world's best in class airports where improving the customer experience is concerned – appraised by passengers while they are travelling and the experience is fresh in their minds.