Tender issued for E-ticketing system on Gozo Channel ferries
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A tender has been issued through which Gozo Channel will operate an innovative system to enable passengers to purchase ferry tickets both online and by phone.
The Ministry for Gozo, in a statement said that it believes that, “with this unprecedented development, Gozo Channel will be able to improve its performance in relation to efficiency and provide a better service for customers.”
“It will also be another electoral promise carried out in relation to a series of measures to meet service levels and practices which are necessary and required in this industry,” added the Ministry.
The Ministry concluded by saying that “this is one of the reforms that will be implemented after last June’s announcment of the the Change Management Review Board, chaired by David Spiteri Gingell, which will work on a number of initiatives to ensure that quality service is offered under the appropriate standards, including the process requirements of ISO 9001: 2015 Certification.”
Photograph by Alain Salvary