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All EU citizens will, as from today, call and text at EU capped rates

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All EU citizens will, as from today, call and text at EU capped ratesAs from today EU citizens, including Maltese, can call from home to any other EEA country at EU capped rates to ensure that customers do not pay excessive prices, said Parliamentary Secretary for Financial Services, Digital Economy and Innovation Silvio Schembri.

He explained that this is part of the Intra-EU Communications Regulations on Calls or SMS sent from your Maltese telephony subscription to any other country in the European Economic Area (EEA), which includes all the member states of the European Union (EA), Iceland, Liechtenstein, and Norway (as soon as it is incorporated in the EEA agreement).

“I thank the Malta Communications Authority for working closely with other authorities in the drafting of these regulations,” he said.

“The Authority will now be responsible to make sure that all operators abide to these rules as well as in the coming days an informative campaign will be launched to further explain to the public with these changes,” said Silvio Schembri.

He also explained that “the maximum charges excluding taxes that your telephony service provider can charge you for fixed and mobile calls and SMSs are: – Calls from a landline at a €0.19 per minute – Calls made from a mobile at a €0.19 per minute – SMS at a €0.06 per SMS.”

This regulation applies to consumers only. Therefore, if you are a business customer, this regulation may not apply.

For further information, please contact 21336840 or send an email on customercare@mca.org.mt

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