Around one million and eighty thousand requests for governmental services were made in the first six months of this year, with an average of almost 3,000 daily requests.
The Official statistics from servizz.gov released today show that from January to June 2023, 130,000 people visited the 24 servizz.gov hubs found in various localities across Malta and Gozo.
It added that online e-government services continued to increase in popularity, with approximately 451,460 users accessing services or other related information from the servizz.gov.mt website.
The government services agency also received 45,432 emails. The services that were mostly requested by email were those related to tax and employment, while the most popular online service was the registration of the European Health Insurance Card (EHIC).
The freephone of servizz.gov 153 received a total of 451,183 calls over the same period. The three most requested services were phone calls about tax returns, VAT Returns, and the retirement pension.