Bank of Valletta is introducing a new online booking system, through which customers who wish to make an appointment with a branch can do so without having to make a phone call or personally visit a branch.
The Bank explained that this booking system has been introduced and tested with success at the Bank’s Birzebbuga, Zejtun and Marsaxlokk Branches, and is now in the process of being rolled out across the Bank’s entire network.
The online booking system offers many user-friendly and convenient features. It allows users to easily identify available time slots within the calendar of their preferred branch, select the desired time, input other details, and confirm the appointment.
Users can also modify appointments made and set up automated notifications and reminders. Users will also be notified of any documentation that they would be required to bring with them.
These features will ensure that customers are well-prepared for the appointments they have set.
BOV said that another key feature of the system is that it can be accessed and managed seamlessly from any device.
This integration simplifies the booking process, with changes made on one platform automatically updated in other platforms, providing real-time access to information on appointments set.
Anyone wishing to make an appointment with Birzebbuga, Zejtun, or Marsaxlokk Branch can access the portal via this link: https://myappointment.bov.com/ [1]
Other branches are being added and will soon be accessible through the portal.
For any other queries customers may call the Bank’s Customer Service Centre on 2131 2020 or visit the Bank’s website: www.bov.com [2].