Animal Welfare and Enemalta have joined Servizz.gov Freephone 153 following the formalisation of an agreement that allows Servizz.gov representatives to handle customer care calls for both entities.
The Government said that this development comes after several months of a successful pilot project. These services now join the many other government services managed by Servizz.gov via the same freephone, including social and educational services, tax-related queries, and Active Ageing, among others.?
Operated by Servizz.gov, Freephone 153 has become Malta’s largest helpline. In 2023 alone, it handled 863,126 calls and is currently averaging approximately 3,000 calls per day.
As the range of services offered continues to grow, Servizz.gov is introducing a list of extension numbers, allowing citizens to connect directly to the required service.
List of Extension Numbers:
Support – Extension 05
Tax – Extension 06
VAT – Extension 07
CTD – Extension 08
DSS – Extension 11
Active Ageing – Extension 12
Education – Extension 14
Enemalta – Extension 15
REWS – Extension 16
Animal Welfare – Extension 17
Jobsplus – Extension 18
*Budget – Extension 25
Other services – Extension 00
*This line will be active from 29th October 2024
Customers can now call the Servizz.gov Freephone 153, enter the relevant extension number when requested, and be connected directly to the representative for the requested service.
If the caller does not know the extension, they will be guided through the available options, ensuring a seamless connection and faster service, ultimately enhancing the overall customer experience.