Gozo retail company invests in employee training through various courses

From a small Bottle Shop opened fourteen years ago in Victoria Gozo, ‘Ta Dirjanu’ is now a well established name in the retail business in Gozo.

Agius Services Limited, the company which runs three ‘Ta’ Dirjanu’ retail outlets in Victoria, Marsalforn and Ghajnsielem, also caters for the supplies to commercial establishments.

With a work force of sixty employees, the company management team said that it works hard to maintain the optimum reputation with the customers. “Keeping in mind the implementation of the company’s mission statement which focus on the best services offered to the client, the management strongly believes in the ongoing training to the employees,” it said.

As part of this year’s Training Programme, the company benefited from the Training Aid Framework 2 (TAF2) which is a scheme funded through the European Social Fund (ESF) under Malta’s Operational Programme II – ‘Empowering People for More Jobs and a Better Quality of Life’ for the 2007 – 2013 Programming Period. Such training programmes, which are aimed towards employees, are co-financed by the ESF, the Maltese Government and the employer.

Other training courses were entirely financed by the company itself. The courses included Management, Customer Care, Upselling, Retail Security, First Aid and Fire Safety at Workplace.

The Company engaged the services of MHCS Consulting company, which was the main body responsible for giving these courses. They also regularly perform mystery shopping to monitor the progress of the staff in customer service, The Agius Management team said.

The Emergency Response and Rescue Corps of Gozo were then assigned to deliver the Fire Safety and First Aid training courses. All these courses, which were held during the months of March and April 2015, were a complete success the company said.

Earlier this month a certificate presentation event was held at ‘Ta’ Dirjanu’ Supermarket premises in Ghajnsielem. Managing Director Mrs Bernardette Agius, awarded each and every employee their certificates for the respective courses attended.

Present for this very important and significant event together with Mrs. Agius, were her three children who manage different sectors of the company, as well as MHCS Consulting officials and ERRC representatives. Afterwards the staff and guests were treated to a small reception.

Photograph: Charles Spiteri