HSBC UK Contact Centre Malta (HBEU), has launched a new programme through which mentors will help staff learn and develop.
Through the programme, full-time mentors will provide friendly, unbiased support and guidance to employees as required. The mentors at HBEU have been selected from among existing employees.
HBEU People Experience and Recruitment Manager Richard Powell said, "the mentor programme provides continuous support to our new recruits throughout the first 24 months of their career journey, going above and beyond the support provided by our Academy Team and the Team Manager."
Mentor Louiseanne Gauci believes that having the mentor programme in place at HBEU is ideal for individuals that are going through such a new experience. It provides reassurance that there is an assigned individual they can look to ask questions and raise concerns.
"When comparing the first meeting to the last one I've had with my current group, I noticed that they have all made great progress. The bond between us has definitely increased," said Gauci.
HBEU said that given the fact that each and every individual has their own different learning styles, mentorship gives employees the reassurance and the option to feel comfortable and get used to how things are done in an open and honest environment without an element of apprehension.
Exciting opportunities exist to join the Contact Centre and be part of a great team. For more information visit www.hsbc.com.mt/careers. HBEU has said that it is very keen to recruit from Gozo.
An age neutral CV can be forwarded to malta.recruitment@hsbc.com [1].
Photo: HBEU mentor Louiseanne Gauci