Measures aimed at supporting senior citizens and customers who have been advised to stay at home by the health authorities due to the Covid-19 scenario have been introduced by the Bank of Valletta.
The Bank said that through these measures it is ensuring that vulnerable individuals can continue carrying out their banking requirements through the assistance of trusted persons.
The trusted persons, on behalf of the elderly or vulnerable customers, can now:
Apply for their free Cashlink Card Deposit their cheques / pensions through ATMs; Pay their bills via internet or mobile banking; Top up their mobile phone via internet, mobile banking or ATM; Effect other banking transactions through written instructions.
Customers are being encouraged to use the BOV Internet and Mobile Banking wherever possible and to ensure that the individual assigned to assist them has the full trust of the customer, the Bank said.
The Bank also said that customers that they can pay for their orders and deliveries through the BOV Mobile to Mobile Payments service to reduce contact.
Customers who require more details about these measures are kindly requested to send an email to info@bov.com [1] specifying their request, ID number, mobile number and branch where they normally effect their banking.
Alternatively, customers may call on 2275 3500, Monday to Friday from 8.00am to 4.00pm. BOV said that queries sent through email will have a faster response.
Further information can be found on https://bov.com/content/senior-citizens-covid.