GO, Malta’s leading quad-play telecoms provider, has officially inaugurated its latest quad-play retail outlet situated in Republic Street, Victoria Gozo offering customers mobile, fixed telephony, broadband Internet and television services – all from under one roof. The outlet was recently extensively refurbished and modernised bringing it in line with GO’s quad-play image.
To mark the opening of this new outlet, customers who make a purchase from the new GO Victoria outlet up to the 15th May have the chance to win a range of fantastic gifts including a 42″ flat screen TV, a DVD player and even mobile phones.
The new outlet was officially inaugurated by Minister for Gozo Giovanna Debono, GO’s Chief Executive Officer David Kay and GO’s Chief Operations Officer Norbert Prihoda. The new GO outlet caters also for mobile telephony services, and as a result the GO Mobile outlet in Fortunato Mizzi Street, Victoria, Gozo has terminated operations.
Mr Kay said, “This outlet, like the others we have opened in the last year, reflects GO’s new, customer-focused identity and we are delighted that visitors – residents and members of the Gozo business community – can now enjoy the enhanced customer experience. Our new identity reflects our objective of converging our businesses from an operational as well as a customer point-of-view.”
“This newest addition to the ever-growing list of GO quad-play retail outlets boasts the exclusive GO design that serves to step up the outlet’s friendly ambiance – qualities that combine with high-tech services and top-notch customer care to enhance customers’ experience covering fixed line, broadband Internet, mobile and television,” he said.
Mr Kay said, “As you can see considerable work was done in this building to make sure that we provide our customers with the best level of service, in a comfortable and relaxed environment – within our GO brand guidelines. We have also respected the historic value of this building and maintained a good balance between the traditional and modern design.”
The opening of the refurbished outlet in Gozo further underpins GO’s drive to offer its customers in Gozo a range of top notch services at the most affordable prices in the market. Only a few weeks ago, GO announced the completion of the upgrade project of GO’s Digital Terrestial Television (DTTV) transmission system located at the multi-function telecommunications tower in Nadur. As a result of the upgrade, GO’s TV coverage has extended to practically all parts of Gozo.
Addressing guests at the official launch, GO’s Chief Operations Officer, Norbert Prihoda, said: “We are offering all our customers in Gozo a range of quality services from a one touch point – with a dedicated and professional sales and customer care team to help out in identifying customer telecom needs that best match up to their specific requirements.”
“The refurbishment of our Gozo outlet is an initiative that further boosts GO’s customer experience and confirms the company’s commitment to deliver top-quality service to its customers, backed by excellent customer service, reliability and optimal network coverage,” said Mr Prihoda.
He added that the outlet allows easy access to the various services’ counters, and caters also for a dedicated payments section. At the outlet, customers can directly experience the various services that GO offers, including Home Pack, the latest 3G/ 3.5G mobile handsets, BlackBerry, wireless data cards, as well as the vast range of digital TV channels. The outlet caters also for the latest mobile service launched by GO – MTV Mobile.
Minister for Gozo, Giovanna Debono praised GO for implementing an ongoing upgrade of its retail outlets and noted that the one in Victoria Gozo was already proving very beneficial to the Gozitan community.
Minister Debono said: “The new outlet in Victoria is a living demonstration of how GO has effectively developed its retail strategy in the interest of its customers. Apart from its inherent charm, the outlet is a true example of how retail experience should be developed forward – the most important aspect being the way customers are welcomed and provided with the service.”
“GO is certainly to be congratulated for being one of the first local telecoms companies to step up its business and the opening of this newly refurbished GO outlet has hugely enhanced the customer experience for the Gozitan community,” she said.
The retail outlet in Victoria Gozo is open Monday to Friday non-stop from 9.00am to 7.00pm and Saturday from 9.00am to 1.00pm. The extended opening hours aim to provide customers with more flexibility while giving them more time to drop in at the retail outlet and see to all their telecom requirements.
And that’s not all! – Visiting the new Victoria outlet now could earn customers the chance to be a winner when making a purchase. There are great gifts to be won from a 42″ flat screen TV from the Doneo range complete with 3 HDMI connections, a powerful 768p, 50Hz display and brilliant Digital crystal clear engine to Philips DVD players – also from Doneo – with Hi-speed USB 2.0 link, flawless true-to-life picture quality and the ability to play any disc as well as a number of mobile phones. The scheme runs until the 15th May 2009. Terms and conditions apply.
For further information customers are welcome to visit the website: www.go.com.mt [1] or call Freephone 8007 2121.
photo: by Charles Spiteri – from left to right: Norbert Prihoda GO’s Chief Operations Officer, Minister for Gozo Giovanna Debono, David Kay GO’s Chief Executive Officer, Maria Grima