More than 72,000 visits were recorded at the twenty-one regional centres and the two technical.gov service centres in Malta during the second quarter of this year.
The Government said that of these, 14,000 visits were for assistance for the vaccine certificate in the centres in Malta and another two in Gozo, [1] which are located at the Innovation Hub in Xewkija – Innovation Hub, Triq il-Pitkalija, or from Victoria, at IMU, The Duke, Level 2, Republic Street.
This figure came from official statistics compiled by the servizz.gov agency for the second quarter of 2021.
The three most popular regional centres were those in Zejtun, Hamrun and Zabbar, while the most sought after services were the vaccine certificate and the submission of the medical certificate.
The most popular technical centre was the Taxpayer Service service.gov. Almost 8,258 visits were recorded in this quarter. The education center, edu servizz.gov, recorded just over 1,300 visits.
On the other hand, during April, May and June, Freephone 153 answered a total of 220,473 phone calls. The largest number of questions were about Tax and VAT.
A look at the online one-stop-shop shows that the website www.servizz.gov.mt [2] was searched by servizz.gov customers. In fact, in the second quarter of the year, www.servizz.gov.mt [2] customers accessed the site 334,506 times.
The total number of mobile apps in the maltapps was downloaded 16,957 times. The most downloaded app was that of COVID Alert Malta, which was downloaded 3,678 times.
On the other hand, 11,565 e-mails were sent to www.servizz.gov.mt [2], while April was the month in which it received the most e-mails.
www.servizz.gov.mt [2] also has a presence on social media on both Facebook and Instagram
1 Comment To "72,000 visits recorded at Government service centres"
#1 Comment By Ray On August 11, 2021 @ 7:08 am
Vaccination Certificate office is no longer at the IMU in The Duke but is now at the Aurora vaccination centre in Victoria.