Be the first to comment!KM Malta Airlines UK flight disruption following NATS issues
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KM Malta Airlines said that it regrets the disruption experienced by passengers travelling to and from London Heathrow and London Gatwick on Tuesday, 8th of September, following technical system failures affecting the UK’s NATS air traffic control systems.
The disruption, which affected numerous airlines, resulted in the enforced cancellation of one return operation between Malta and London Heathrow and one return operation between Malta and London Gatwick, the airline said.
It stated that ”unfortunately, these cancellations have occurred during a period of exceptionally high travel demand. The combination of the public holiday in Malta, major entertainment events attracting visitors to the island, and passengers returning home at the end of the summer holiday period has resulted in flights to and from Malta being particularly heavily booked.”
As a consequence, KM Malta Airlines said that it is ”unable to offer affected passengers alternative flights during the remainder of this week, as most available flights are fully booked. The airline recognises the considerable inconvenience this will cause and is making every effort to assist affected customers with alternative travel arrangements on later dates, subject to availability.”
Passengers wishing to rebook their travel to an alternative date or explore travel on an alternative route are requested to contact the KM Malta Airlines Customer Service Centre on +356 21356000.
The airline said that passengers who no longer wish to travel may request a full refund through the dedicated refund function on the airline’s website. ”Flight services are expected to operate as planned from Wednesday, the 9th of September, although some delays may occur as airports and air traffic control services gradually return to normal operating patterns.”
KM Malta Airlines said it ”sincerely apologises to all affected passengers for the inconvenience and disruption caused by circumstances beyond the airline’s control. The airline remains committed to assisting customers and providing updates as further information becomes available.”
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