Be the first to comment!Follow-Up on 2020 IT Audit, only 7% of recommendations fully implemented
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Out of 28 recommendations extracted from the 2020 National Audit Office audit on ICT across local councils, this follow up audit found that only 7% of the recommendations were fully implemented, 50% were partially implemented and 43% were not implemented.
The Auditor General, Charles Deguara, presented to Speaker of the House of Representatives Anglu Farrugia the National Audit Office (NAO) report entitled “Information Technology Audit: A Follow-Up on the 2020 IT Audit – ICT Across Local Councils.”
The scope of the follow-up audit was to establish improvements made in the IT setup of the local councils since the 2020 NAO audit, specifically focusing on the actions taken on the main recommendations made in the original audit.
The following are some of the key issues and related recommendations incorporated in the report:
IT Management – The NAO commended the extensive work carried by the Local Government Division (LGD) and the Ministry Information Management Unit (IMU) since the 2020 audit.
The NAO recommended that all six regional councils should have an ICT officer to support the region’s local councils not just the current two.
Software – The NAO recommended that the LGD urgently adopt a centralised accounting software package and unified payroll for all local councils.
Tracking of customer complaints and incoming mail – The NAO positively noted LGD’s efforts in this regard, particularly the development of the complaints workflow form and pushed for its immediate implementation.
Social Media – The NAO recommended that the LGD appoints a person at both Division and Regional council levels to ensure regular updating of web content for effective citizen communication.
Live and On-Demand Streaming – The NAO suggested that regional councils, in collaboration with LGD, regularly ensure the quality of live and on-demand streams of local council meetings.
On-line Payments – The NAO commended the increased use of online payments and suggested that this practice is enhanced further to improve accountability and traceability.
This Report is available to download by clicking here.
