Update – Bank of Valletta has advised that the issue affecting this morning’s stipend and salary payment processing run has been fully resolved.

The Bank said that all duplicate payments arising from the technical issue have now been successfully reversed, and all impacted accounts have been restored to their correct balances.

Earlier this morning Bank of Valletta advised that, following a ”technical issue” affecting a recent student stipend payment run dated 16th of June, a payment file was processed more than once, resulting in multiple credits on a number of accounts.

Upon identification of the issue, the Bank said it ”acted immediately to contain the matter and implement a structured and controlled remediation process. This ensured that corrections were completed efficiently while maintaining a high level of care for customers. At no point were customers’ legitimate stipend or salary entitlements affected.”

The Bank acknowledged that this incident” may have caused inconvenience, particularly for students who rely on these payments, and thanks customers for their patience and understanding throughout.”

Bank of Valletta stated that ”a review remains ongoing to establish the root cause of the incident. Any necessary enhancements to systems and controls will be implemented to further strengthen processes and minimise the risk of recurrence.”

For further information, customers may contact the Customer Service Centre on 2131 2020 or via email at customercare@bov.com.

The Bank extended its thanks to customers ”for their understanding and sincerely apologises for any inconvenience caused.”

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