Be the first to comment!HSBC Malta setting up temporary structures for socially distanced queues
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HSBC Malta is beginning to set up temporary structures to provide shade from the sun, and where this is not possible, the bank will be providing customers with sun umbrellas whilst queueing outside branches.
It said that this is being done through support from Local Councils, to secure the necessary permits.
In a statement, the bank said that these measures are aimed at assisting the elderly and more vulnerable members of our community who, due to the impact of social distancing requirements, are at times obliged to queue outside.
The bank said that it will also be providing anti-bacterial wipes to all those customers who make use of the umbrellas.
Crawford Prentice, Head of Wealth and Personal Banking at HSBC Malta, said, “the number of people that can be allowed into our branches remains restricted due to the Covid-19 pandemic and, unfortunately, this means that at times some customers will have to wait outside.”
“We understand how uncomfortable this can be in the heat of summer, especially for the elderly and vulnerable, and have therefore been working hard to get the permits we need to set up temporary shading and to ensure we can provide shade with umbrellas. Significant progress has been made and some tents have already been erected,” he added.
HSBC said that it is continuously encouraging customers to use alternative digital banking methods and since the start of the pandemic the bank has increased its educational efforts, producing a number of information videos aimed at encouraging digital banking.
Easy to follow educational videos have been promoted by the bank which may be seen at https://www.hsbc.com.mt/ways-to-bank to highlight the ease of using ATMs for cash withdrawals and deposits as well as cheque deposits.
“While we will continue to provide every possible assistance to customers who visit our branches, I would strongly encourage anyone who may need help or advice on how to use our digital channels to speak to any staff member, especially those wearing a ‘Here to Help’ t-shirt.” concluded Crawford Prentice.
