Animal Welfare and Enemalta have joined Servizz.gov Freephone 153 following the formalisation of an agreement that allows Servizz.gov representatives to handle customer care calls for both entities.

The Government said that this development comes after several months of a successful pilot project. These services now join the many other government services managed by Servizz.gov via the same freephone, including social and educational services, tax-related queries, and Active Ageing, among others.?

Operated by Servizz.gov, Freephone 153 has become Malta’s largest helpline. In 2023 alone, it handled 863,126 calls and is currently averaging approximately 3,000 calls per day.

As the range of services offered continues to grow, Servizz.gov is introducing a list of extension numbers, allowing citizens to connect directly to the required service.

List of Extension Numbers:

Support – Extension 05

Tax – Extension 06

VAT – Extension 07

CTD – Extension 08

DSS – Extension 11

Active Ageing – Extension 12

Education – Extension 14

Enemalta – Extension 15

REWS – Extension 16

Animal Welfare – Extension 17

Jobsplus – Extension 18

*Budget – Extension 25

Other services – Extension 00

*This line will be active from 29th October 2024

Customers can now call the Servizz.gov Freephone 153, enter the relevant extension number when requested, and be connected directly to the representative for the requested service.

If the caller does not know the extension, they will be guided through the available options, ensuring a seamless connection and faster service, ultimately enhancing the overall customer experience.

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