Elderly people, as well as their relatives, who may wish to lodge a complaint about any home for the elderly, can now do so by calling a dedicated number 8007 2367.

This new helpline will be manned by staff within the Parliamentary Secretariat for the Elderly which will also be handling on-line complaints on elderlyhomes-complaints.mfss@gov.mt.

The Parliamentary Secretary Justyne Caruana launched the details of the helpline and e-mail contact this morning as part of the ongoing consultation process on minimum standards for elderly homes.

Dr Caruana said that during her visits to a number of homes during the past few weeks, the complaints she heard were mainly centred on the treatment of residents and the quality of food.

As from today, in the Government Gazette, the Government is launching a call for expression of interest for the setting up of small residential homes for disabled people in the community, the Parliamentary Secretary said.

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