“Unfortunately we do not come to Gozo often – This was a communication I got from a retail seller from Malta.

They advertise their product for both Malta and Gozo and then they do not offer the same service. Most offer `Free Delivery’ to Gozo, but then: what will happen if service is needed?

Already the after-sales-service is poor in Malta but it is ridiculous for us living in Gozo when the service has to come from Malta. I think all the businesses from the main island offer their service to Gozo.

If they cannot offer after-sales-service they should not be greedy and offer their products to Gozo! And then abandon them.

The customers who live in Gozo do not get a fraction of the service of those who live in Malta get. I have had nothing but bad experiences when I bought things from Malta, like my overpriced kitchen and my blinds.

When it came to after-sales-service it is next to zero. I have been after some service on my blinds for over 7 months and while they always promise the world they never deliver.

My doors need fixing. I was told that they will come next week. Let us see if next week they will say that it was windy. Crossing over to Gozo seems more difficult for companies than flying to Sicily!

I reported the blind company to MCCAA and I sent a registered letter to the manufacturer.

If they do not answer me I will publicise their name on every media I can write on so that I protect the Gozitan population from these scoundrels. We Gozitans need better service.”

Anthony Zammit,

Victoria.

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