“I am not in Malta at the moment. I am doing some voluntary work overseas. At the same time, I read everything and I feel for all that is happening. But I have my own problems.

My problem is MaltaPost. I opted to use the Easipik 24/7 Parcel Locker Network of MaltaPost who boasts on every poster that they deliver. “WE DELIVER!”

So I came to The Philippines for three months, knowing that there will be no problem with my packets to be picked up.

You see, when one receives a packet and on it, there is the address of the easipik, MaltaPost puts it in a locker and sends the receiver an SMS and an email informing him that a parcel is in the Easipik and give the person a coded number and having that number one can easily go 24 hours a day to pick up his parcel. Here is an example:

Dear Anthony Zammit,

Your parcel: LI512642589MT has been delivered to Easipik Parcel Locker – Victoria Post Office. Please proceed to collect your parcel with locker code: 6721-6146

Kind Regards,

MaltaPost Customer Care

I then pass on this note to my friend (when I am out of the country) and he will pick up the parcel with the code. Simple.

It is a great system but this time I did not receive any SMS or any email that I have a parcel in the locker but instead I received two emails and two SMSes that I left the parcel too long in the lockers and now it was transferred to the Victoria Post office.

How can I pick up the parcel if I received neither an SMS nor an email informing me that I had a parcel in the locker? (I checked my spam mail – nothing) I sent my friend to collect them from the post office and the staff wants a Notary note with which my friend gets his power of attorney to pick them up.

How am I going to make a Notary note from here? I did it before when there was no Easipik but now I was at ease that I have everything under control.

I wrote various emails to MaltaPost and tried to even write to Joseph Gafa’ who is the Chief Executive Officer at MaltaPost p.l.c. but I could not find his email. I even was asked to pay €5.00 to Customs. They received it the same day I got the SMS but still, I cannot recuperate my two parcels.

I can even send my friend with a whatsUp phone and they can talk to me and see my face in a video “LIVE” and I show them my ID card and they and I are from Gozo and we know each other!

What is the use of having all this technology in our pockets, if it is not accepted but have to revert back to the middle ages with a notary Prokura!

So I must conclude that MaltaPost does not deliver and that Easipik does not work!

Hope that MaltaPost will release my property and without delay so I can put my mind to rest and not be slowed down to do my voluntary work with these poor children because I am human and this un-professionality of theirs surely does not help.”

Thank you,

Anthony Zammit.

File photograph

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