HSBC Malta has announced extended online service support and changes to services offered.

The Bank said that branches will be open as per normal opening hours (8.30am till 12.30pm) on Saturdays.

As from this coming Saturday, the 4th of April and until further notice, the 5 branches operating from Mosta, Paola, Sliema, Valletta and Victoria, Gozo will not be offering teller service on Saturdays. All other services presently offered will continue.

HSBC Malta said that it is also temporarily introducing a Minimum Cash Withdrawal Policy at all its branches.

With immediate effect, clients will be able to withdraw cash from branch tellers from a minimum of €500 upwards. Clients needing to withdraw less than €500 are directed to use the ATMs.

Those who do not own a debit card may make a one-time withdrawal from the teller. At this time, clients will be requested to apply for a debit card, which will be necessary to make future withdrawals through ATMs.

With immediate effect, deposits will not be accepted at teller points. All deposits, whether cash or cheques, are to be made through the bank’s self-service network of ATMs and Deposit Machines.

A list of ATMs and Deposit Machines is available here – https://www.hsbc.com.mt/branch-finder/

With immediate effect, coins will only be distributed in standard bag amounts and not in loose denominations. This service will only be available on Fridays, until further notice.

Non-HSBC customers who wish to encash ‘Only’ Cheques issued by the Central Bank of Malta and who are not in a position to endorse and appoint a trusted third party to deposit cheque and withdraw via ATM on their behalf, may choose to utilise the bank’s branches on Tuesdays and Thursdays between 8.30am and 10.30am.

HSBC Malta said that requests for information can be made via Facebook Messenger. The bank has also extended its online support hours from 8:00am till 4:00pm to 8:00am till 10:00pm.

More information, including support measures for personal customers, is available on www.hsbc.com.mt/covid

Permalink: HSBC announces changes to online service support and services offered