“Rate My Trip” on Tallinja App launched by Transport Malta

A “Rate My Trip” feature, which is only available on the Tallinja App, has been launched by Transport Malta.

This new feature allows personalised Tallinja Card holders who have travelled on the bus for free within seven days to rate their travel experience on the bus.

The aim of this feature is to identify strong and weak areas in our bus service, enabling Malta Public Transport to investigate specific routes, buses, or drivers and improve the overall customer experience.

MPT said that as passengers come from diverse backgrounds with different affinities with technology and possible language barriers, the “Rate My Trip” feature is designed in a user intuitive manner allowing everyone to participate and provide valuable feedback to the company.

To rate their trip, passengers simply need to download and register into the Tallinja App, add their Personalised Tallinja Card, select the “Rate My Trip” option from their transaction history, and submit their rating in two simple steps.

The Tallinja App provides real-time information about the bus service and can be accessed by downloading it for free from the App Store on iPhone or the Google Play Store on Android smartphones.

MPT explained that it also offers additional benefits for Tallinja Card holders, including the ability to check their card balance, top up their card, view their transaction history, and plan their journey using the app’s map and estimated time of arrival feature.

With GPS technology, the app compares the location of each bus to where it is planned to arrive and estimates the time of arrival on each of the +2,000 bus stops around Malta and Gozo.

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