The Malta Union of Midwives and Nurses (MUMN) said that it has reached ans agreement with the Ministry for Health and Active Ageing on nurses’ participation in the 1400 Emergency Call Centre Process.

In a statement, the MUMN explained that the Emergency Call Centre Process will be receiving calls through a centralised hot-line (1400). “Through this novel release-medicine system, health care professionals (including nurses) will assess the degree of urgency during the call-in, and the person will be directed to the best available emergency facility in the country.”

The Union added that “with a clear and safe framework and operating procedure in place, case prioritisation will be effected with a focus on efficiency and prompt intervention. MUMN is proud that its members will be able to take part in this novel approach.”

The MUMN clarified that 1400 “will not replace the existing 112 service.” The 1400 service is an assessment and streamlining service that will ensure that patients are guided safely through tele-medicine, while harnessing every possible emergency asset in the country, it said.

It was agreed, the Union said, that a call for nurses will be issued shortly and “those nurses chosen will be undergoing training prior to engagement to ensure they are familiar with the process. An educational campaign of how the service will operate will be done to provide the public with the necessary information.”

The MUMN stated that this agreement was reached between the Health Ministry and MUMN after a series of meetings.

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