During a visit this afternoon to the offices of the government handling company for utility bills, Arms Ltd, Finance Minister, Tonio Fenech announced that customers who pay their water and electricity by direct debit will benefit from a 2% discount.

The Minister went on to say the company will have its internet portal up and running by the end of the month, which will enable to both pay online and access their bills. He went on to say that maximum waiting time to pay bills has now gone down to 35 minutes.

With regard to complaints, the Minister said that they had dropped by 25%, telephone calls were responded to within 4 minutes and 75% of emails were responded to within 2 days with the remainder in 5 days.

It was estimated that around 57,000 smart meters had so far been installed.

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